How COVID-19 Has Revolutionized the Food Service Sector

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COVID-19 has impacted nearly all the aspects of our social life, including dining out. The food service sector has been forced to contend with a sudden jump toward digitization, and it's been a sink or swim kind of situation for businesses that were afraid to go digital and adapt to technological changes.

Almost overnight, we saw industries across the board revolutionize and transform their modus operandi. Some of the biggest ways the food industry changed over 2020 include:

More outdoor and curbside dining
It's safe to assume that outdoor and curbside dining will continue to grow over the year. With businesses and clients choosing to err on the side of caution, as well as embrace this fresh new fine-dining façade, it’s likely that this trend will stick around for a long time to come. Not only is there a certain excitement to it, but it also helps customers and staff both remain safe during operations.

Increase in cashless payments
Cashless payment options are increasing with the emergence of apps like G-Pay, Apple Pay, and even NFC tags like in our app, and COVID-19 has accelerated that boom. Removing the need for the transfer of cards, cash, bills, and receipts helps curb the transmission of bacteria, viruses, and other germs.


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Menus will have to be altered and adapted
For various reasons, menus at conventional eateries will see a change over time. From fewer shareable options to smaller menus in general, we'll also see more digital menu and ordering options. Another factor that could affect menu items is the lack or shortage of different ingredients and produce.

Greater use of technology and software
As we make a move to a digital society, food businesses are no exception. Restaurants already saw a lot of use of technology over the past few years through delivery and takeaway systems, but now, more tech will be integrated into on-location services too. You'll find various benefits of having access to technology; it improves efficiency, reduces physical contact and interactions, and more.

You can invest in our interactive restaurant menu software for your foodservice venture and improve operations for the long-run. Cut down on wait times, improve inefficiencies, and offer the best services to your customers. Check out all the features our cloud-based enterprise food ordering solution offers you, or request a demo here.


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